We can provide any help and information, if you can't find what you are looking for on our website, please let us know. thanks.

If I place an order now, when will it be shipped?

Except for pre-sale products, all other products will be shipped within 1-3 days of payment。

Who is responsible for customs and import taxes?

Price includes the shipping cost and customs cost ,but if you choose DHL or Fedex,you need to pay the extra shipping cost and customs cost ( Fedex and DHL require the recipient to clear the customs and pay the customs duties by himself)

What payment methods are accepted?

Our supports many payment methods: Visa, Master, Paypal, and other credit cards.

If your payment encounters payment problems or payment fails, you can find us through live chat, and we will guide you to pay the order correctly.

Is there a warranty service for the tufting machine?

Yes, we provide free one-year warranty service, parts replacement, fault repair, operation advice!

Can I returns or exchanges ?

We gladly accept returns and exchanges if the product has any quality problems or damaged or defective due to transportation.

If the problem is caused by the customer, we cannot support returns and exchanges. But we can provide various parts in order to repair the malfunction.
You just need to find us through live chat.

How to contact and find us?

You can find us in the following places!
(1) Live chat on the website
(2) Email: kinalovelin@gmail.com \ support@tuftinggunclub.com
(3) Instagram: tuftinggunclub, copintbox